Refund & Withdrawal Policy

1. Market-specific consumer rights

WESTMERE is offered internationally. Statutory cancellation, withdrawal, refund, price-reduction and digital-service rights can differ by the customer's market. WESTMERE applies the mandatory consumer rules that govern the transaction. A local mandatory right is never removed by this policy.

2. European Union withdrawal period

For standard consumer distance contracts in the European Union, a fourteen-day withdrawal period generally applies to service contracts from the date the contract is concluded, subject to the statutory exceptions and conditions that apply to the specific service or digital content.

3. Immediate service performance

WESTMERE paid features are designed to become available immediately. Before an initial paid checkout is opened, the customer is asked to expressly request immediate performance during any applicable withdrawal period. Where applicable law permits it, a customer who later withdraws can be required to pay the proportionate amount corresponding to the service supplied before the withdrawal request.

4. How a lawful proportional amount is calculated

WESTMERE does not use a secret AI score to determine legal refund rights. For an ongoing subscription service where proportional charging is legally permitted, the default calculation follows the applicable legal rule and is based on the portion of the contracted service actually supplied up to withdrawal. In European Union service contracts this will ordinarily be calculated proportionately against the total agreed subscription coverage, subject to mandatory national law.

Service-usage records can be used as auditable supporting evidence and, where a separately metered service or unit has a transparently disclosed economic value, can support the calculation permitted by applicable law. Internal AI, model or token cost alone does not determine what a customer legally owes.

5. Digital content delivered immediately

Some WESTMERE features can include digital content supplied immediately. Where local law allows the withdrawal right for that content to end after performance begins, WESTMERE relies on that exception only when the legally required prior express consent, acknowledgement and confirmation have been obtained. Mandatory rights remain unaffected where those conditions are not satisfied.

6. Cancellation versus withdrawal

Cancelling a subscription stops future renewals. It is different from exercising a statutory withdrawal right or requesting a remedy for a defective or non-conforming digital service. A cancellation does not by itself reverse a charge already processed unless the applicable contract or mandatory law requires a refund.

7. Unauthorized, duplicate and failed supply

Unauthorized or duplicate charges, payment-processing errors, and cases where a paid service was not supplied as contracted are reviewed separately from ordinary cancellation. Statutory remedies for lack of conformity or failure to supply remain available where applicable.

8. Refund method and commission adjustment

Approved refunds are normally returned through the original payment route where technically and legally appropriate. If a transaction generated an Advisor commission, the commission ledger is adjusted for the refunded or reversed amount. A commission that has not yet been paid can be reduced or reversed; a previously paid commission can create a recovery balance or risk hold under the Advisor Program Terms.

9. Countries without an automated rule

WESTMERE does not automatically deny a request merely because a country-specific rule has not yet been automated. Such requests are routed for review against the mandatory rules applicable to the transaction before a final refund amount is determined.